Refunds can be processed for open banking payments that are with the settled status. It is possible to refund payments via merchant portal or via API endpoint payments/refund.
Refund process via merchant portal:
- Select a single payment for the refund from the payment list.
- The amount for the refund has to be set. One payment can be refunded multiple times until the outstanding payment amount becomes zero.
- To “start” the refund process please click the button “REFUND”. The payment status will change to “refunded” and the standing amount should be amended accordingly.
If the refund fails and standing amount equals to initial amount then the payment status changes back to settled.