Merchant Support Questions & Answers When will customer receive a refund? We are capturing all refunds at 23:59 UTC+2, then we are sending information to the issuer bank. If the customer wants to get more information about the refund, he should contact his bank. Last Updated: 4 months ago in Questions & Answers Did this article answer your question? Related Articles What is the difference between initial and standing amount? What currencies do you support? How to change email address on the payment page? How to start accepting online card payments? What is Open Banking? What is processing account?