Merchant Support Questions & Answers When Will Customer receive a refund? We are capturing all refunds at 23:59 UTC+2, then we are sending information to the issuer bank. If the customer wants to get more information about the refund, he should contact his bank. Last Updated: 2 months ago in Questions & Answers Did this article answer your question? Related Articles Where can I find integration settings and test cards? Glossary of Terms Payments are failing because of 3D authentication or payments stuck in Abandoned status What is the pricing? Can you change 3DS account to non-3D? What is a payment reference?