Merchant Support Questions & Answers Payments are failing because of 3D authentication or payments stuck in Abandoned status Make sure that you can make payments on the internet (you have enabled this option in your internet bank) Make sure that you know the authentication method (Smart-ID, SMS, etc.) Your browser is up to date, and you have a disabled pop-up and ad blockers If Customer is using Smart-ID and they are abroad, they have to make sure the WiFi connection is good, or Roaming is enabled If a customer as authentication is using SMS code which they receive from the bank, they have to make sure that the phone has a connection and they can receive confirmation SMS Last Updated: 2 months ago in Questions & Answers Did this article answer your question? Related Articles Where can I find integration settings and test cards? Glossary of Terms When Will Customer receive a refund? What is the pricing? Can you change 3DS account to non-3D? What is a payment reference?